US Delivery Information
We offer both standard and express delivery options depending on your location. All orders are shipped with trusted courier partners to ensure your products arrive safely and on time.
Our US customer orders are being serviced via our DC in New Jersey.
We strive to process and ship orders within 24 hours of order receipt. Orders placed before 2:00 p.m. (EST) will normally be fulfilled and dispatched on the same day, Monday to Friday (excluding bank holidays).
Orders received after 2:00 p.m. (EST) on Friday, will be processed for dispatch the following Monday.
Region: United States
Standard Delivery: DHL Expedited (1–3 business days)
Express Delivery: FedEx 2Day
Shipping costs vary by service type:
US: $5.95 for Expedited, $14.95 for Express
Yes — we offer free standard shipping when you spend above $85.
Orders below these thresholds will be charged the standard published shipping rates.
Delivery times vary slightly depending on your region and chosen shipping method:
Expedited: 1–3 business days
Express: 2 business days
Delivery timelines begin once your order has been dispatched. You’ll receive a tracking confirmation email as soon as your order is on its way.
At this time, we do not yet deliver to:
- Australia and New Zealand
- Asia-Pacific (including Singapore, Japan, Hong Kong)
- South America
- Africa
- Middle East
We’re working on expanding our shipping network — sign up to our newsletter for updates on new delivery regions.
Please note that we are unable to deliver to PO Boxes, APO/FPO/DPO addresses, or parcel lockers.
We currently ship to most destinations within the US, UK, and EU on a DDP basis.
-All prices shown include applicable local taxes within each regional store.
- Orders shipped outside of these regions may be subject to customs duties, import taxes, or handling fees, depending on your country’s regulations.
- Unfortunately, we are unable to control or cover these additional costs.
If duties or taxes apply, your courier will contact you directly with payment instructions prior to delivery. Orders that are refused or unclaimed due to unpaid duties may be returned to us and refunded excluding shipping fees.
Please note:
- Delivery times may vary during holidays or promotional periods.
- Shipping costs and carriers are subject to change without notice.
EU Delivery Information
We offer both standard and express delivery options depending on your location. All orders are shipped with trusted courier partners to ensure your products arrive safely and on time.All orders are being serviced via our Distribution Centre in Belgium.
We aim to dispatch orders placed before 12:00 p.m. (GMT) on the same day, Monday to Friday.
Please allow additional processing time during peak periods, launches, promotions and holiday seasons. It can take up to 2-3 business days to prepare an order. Once your order has been shipped, we will send you an email including the shipment tracking number for your reference.
Region: European Union
Standard Delivery: DPD Europe (1–3 business days)
Express Delivery: DHL Express Worldwide
Shipping costs vary by service type:
EU: €6.95 for Standard, €15.95 for Express
Yes — we offer free standard shipping when you spend above €80.
Orders below these thresholds will be charged the standard published shipping rates.
Delivery times vary slightly depending on your region and chosen shipping method:
- Standard: 1–3 business days
- Express: 1–2 business days
Delivery timelines begin once your order has been dispatched. You’ll receive a tracking confirmation email as soon as your order is on its way.
At this time, we do not yet deliver to:
- Australia and New Zealand
- Asia-Pacific (including Singapore, Japan, Hong Kong)
- South America
- Africa
- Middle East
We’re working on expanding our shipping network — sign up to our newsletter for updates on new delivery regions.
Please note that we are unable to deliver to PO Boxes, APO/FPO/DPO addresses, or parcel lockers.
We currently ship to most destinations within the US, Canada, UK, and EU.
- All prices shown include applicable local taxes within each regional store.
- Orders shipped outside of these regions may be subject to customs duties, import taxes, or handling fees, depending on your country’s regulations.
- Unfortunately, we are unable to control or cover these additional costs.
If duties or taxes apply, your courier will contact you directly with payment instructions prior to delivery. Orders that are refused or unclaimed due to unpaid duties may be returned to us and refunded excluding shipping fees.
Please note:
- Delivery times may vary during holidays or promotional periods.
- Shipping costs and carriers are subject to change without notice.
UK Delivery Information
We offer both standard and express delivery options depending on your location. All orders are shipped with trusted courier partners to ensure your products arrive safely and on time.
We aim to dispatch orders placed before 12:00 p.m. (GMT) on the same day, Monday to Friday. The cut-off for next-day delivery is 12:00 p.m.
In peak periods, next-day delivery may not be possible.
Please allow additional processing time during peak periods, launches, promotions and holiday seasons. It can take up to 2-3 business days to prepare an order. Once your order has been shipped, we will send you an email including the shipment tracking number for your reference.
Region: United Kingdom
Standard Delivery: EVRi Express (1–2 business days)
Express Delivery: DPD Next Day
Shipping costs vary by service type:
UK: £3.95 for Standard, £5.95 for Express
Yes — we offer free standard shipping when you spend above £70
Orders below these thresholds will be charged the standard published shipping rates.
Delivery times vary slightly depending on the chosen shipping method:
United Kingdom
- Standard: 1–2 business days
- Express: Next business day
Delivery timelines begin once your order has been dispatched. You’ll receive a tracking confirmation email as soon as your order is on its way.
At this time, we do not yet deliver to:
- Australia and New Zealand
- Asia-Pacific (including Singapore, Japan, Hong Kong)
- South America
- Africa
- Middle East
We’re working on expanding our shipping network — sign up to our newsletter for updates on new delivery regions.
Please note that we are unable to deliver to PO Boxes, APO/FPO/DPO addresses, or parcel lockers.
We currently ship to most destinations within the US, UK, and EU on a DDP (Delivery Duties Paid) basis.
- All prices shown include applicable local taxes within each regional store.
- Orders shipped outside of these regions may be subject to customs duties, import taxes, or handling fees, depending on your country’s regulations.
- Unfortunately, we are unable to control or cover these additional costs.
If duties or taxes apply, your courier will contact you directly with payment instructions prior to delivery. Orders that are refused or unclaimed due to unpaid duties may be returned to us and refunded excluding shipping fees.
Please note:
- Delivery times may vary during holidays or promotional periods.
- Shipping costs and carriers are subject to change without notice.
Canada Delivery Information
We offer both standard and express delivery options depending on your location. All orders are shipped with trusted courier partners to ensure your products arrive safely and on time.
Our Canada and North America customer orders are being serviced via our DC in New Jersey.
We strive to process and ship orders within 24 hours of order receipt. Orders placed before 2:00 p.m. (EST) will normally be fulfilled and dispatched on the same day, Monday to Friday (excluding bank holidays).
Orders received after 2:00 p.m. (EST) on Friday, will be processed for dispatch the following Monday.
Region: Canada
Standard Delivery: DHL Ground (4–8 business days)
$10.95 for standard delivery. We offer free standard shipping when you spend above $120.
Orders below these thresholds will be charged the standard published shipping rates.
- DHL Ground: 4–8 business days
Delivery timelines begin once your order has been dispatched. You’ll receive a tracking confirmation email as soon as your order is on its way.
At this time, we do not yet deliver to:
- Australia and New Zealand
- Asia-Pacific (including Singapore, Japan, Hong Kong)
- South America
- Africa
- Middle East
We’re working on expanding our shipping network — sign up to our newsletter for updates on new delivery regions.
Please note that we are unable to deliver to PO Boxes, APO/FPO/DPO addresses, or parcel lockers.
We currently ship to Canada on a DDU (Delivery Duties Unpaid) basis;
You will have the option to pre-pay import duty & taxes during checkout.
Unfortunately, we are unable to control or cover these additional costs.
If duties or taxes apply upon delivery, your courier will contact you directly with payment instructions prior to delivery. Orders that are refused or unclaimed due to unpaid duties may be returned to us and refunded, excluding shipping fees.
Please note:
- Delivery times may vary during holidays or promotional periods.
- Shipping costs and carriers are subject to change without notice.
Returns
You have 28 days from receiving your order. Items must be unopened, unused, and sealed. Visit our Return portal to start your return.
You may request a return and shipping label directly through our Returns Portal.
A return shipping fee will apply and will be displayed during the online return request process before your RMA (Return Merchandise Authorization) is issued.
In these cases, the cost of the return will be deducted from your refund unless otherwise specified. We recommend using a tracked service and retaining proof of shipment until your return has been processed.
Once received, returns are processed within 3–5 business days. Refunds go back to your original payment method.
Yes — you can request an exchange instead of a refund.
To do so, simply visit our Returns Portal and follow the prompts to select the item you’d like to exchange. You’ll be able to choose your preferred replacement product during the process.
Please note:
- Exchanges are subject to product availability.
- If your preferred item is out of stock, we’ll process a refund instead.
- A return shipping fee may apply, which will be displayed during your request.
Once your return is received and approved, your replacement will be shipped automatically.
If you’ve experienced a reaction after using one of our products, please complete our Consumer Skin Reaction Claim Form.
This allows our team, together with our Regulatory and Product Development departments, to review your experience in detail and provide the right guidance.
Once your claim has been reviewed and approved, we’ll send you a prepaid return label so the product can be returned at no cost to you. We’ll then process a refund or replacement depending on the outcome of the review.
If you believe your product is faulty, please submit a return request through our Returns Portal.
Select “Faulty item” as your return reason and provide a brief description (and photos, if possible) so our team can review it.
Once approved, you’ll receive a prepaid return label at no cost. The faulty item will then be inspected by our product team before a replacement or refund is processed.
